The Academic Fringe Festival (TAFF): Desiging AI Powered Interactive Systems – Towards Interaction-Centric AI

AI-powered services and applications are introduced at a rapid pace and massive scale across various domains. Remarkable model performance, however, does not necessarily translate to an improved user experience. I argue that human-AI interaction should be considered a first-class object in designing AI-powered systems. In this talk, I will present a few novel interactive systems that use AI to support complex real-life tasks. I will discuss how we considered human-AI interaction in designing these systems, what tensions we encountered and how we addressed them, and how to design better AI-powered systems for real-world users. My ultimate proposal is that we need a fundamental shift to “interaction-centric AI”—an approach to systematically designing and engineering human-AI interaction that overcomes the limitations of the model- and data-centric views.